Refund policy

Refund Policy

Your satisfaction is our priority. We offer a hassle-free 30-day refund policy to ensure you are completely satisfied with your purchase.

Eligibility for Refunds

To be eligible for a refund, your item must be in its original, unused condition with all original packaging and tags intact. Refund requests must be submitted within 30 days of your purchase date.

Non-Refundable Items

The following items are not eligible for refunds: items marked as final sale, clearance items, custom or personalized products, and items that show signs of wear, damage, or use. Items purchased during promotional events may have specific return restrictions outlined at the time of purchase.

How to Request a Refund

To initiate a refund, please contact our support team at support@legacare.com with your order number and reason for the return. We will provide you with return shipping instructions. Once we receive and inspect your return, we will process your refund within 5-7 business days.

Refund Processing

Refunds will be issued to your original payment method. Depending on your financial institution, it may take an additional 3-5 business days for the credit to appear in your account. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like to exchange an item for a different size or color, please contact our support team. We will do our best to facilitate exchanges at no additional cost when possible.